FAQs

What is our cancellation policy?

If the hire wants to cancel the booking, the following charges will be made:

• 3 weeks or more notice from the first date of the hire period – 50% of total amount
• Less than 3 weeks from the first date of the hire period – 100% of total amount (no refund is possible)

Where is the nearest accessible parking?

There is step-free parking at private car park at 8 Old Montague Street, E1 5NG. You can find out more about local parking options on the London Borough of Tower Hamlets website, as detailed on our accessibility page.

Can I keep a booking on hold?

We are happy to keep bookings of spaces on hold as long as we can whilst a hirer is firming up plans but ask that you please keep us updated on a regular basis.